COVID-19

COVID-19 / UPDATE

A MESSAGE FROM OUR DIRECTOR

To our loyal customers,

We’d like to thank you for your continued loyalty and support, even during these uncertain times. As the crisis surrounding COVID-19 advances around the world, we will continue to create the best possible online shopping experience for you in the current environment.

If you have any questions or queries please do not hesitate to contact us via email at info@eternitythejewellers.co.uk or call us 7 days a week on 0141 556 6762.

Now, more than ever is the time to spread positivity, love and compassion to each other whilst we work through this unsettling period together. We wish you and your loved ones the very best during this time and look forward to welcoming you back in store soon.

 

Our Health and Safety Guidelines

Here is what you can expect for a safer, professional shopping experience:

 

Social Distancing

We have placed clear signage both outside and inside our store explaining our social distancing measures

There will be a limited number of customers in store at any one time to maintain a safe 2 metre distance.

 

Hand Sanitiser

We will make both hand sanitiser and anti-bacterial wipes available upon arrival in store. We will ask all customers to practice this prior to handling any products.

This is for the health and safety of all our customers and staff.

 

Cleaning

We have carried out a professional deep clean of the entire store.

All touched areas will be frequently cleaned with disinfectant.

All stock will be thoroughly cleaned after use.

Our store will be cleaned fully before opening every day.

Our credit/debit card machine will be cleaned after each transaction. Where possible we ask customers to pay with credit/debit card.

 

PPE

We will provide all staff with PPE equipment such as visors and masks to ensure both our staff and customers are kept safe at all times.

We will also use hand sanitiser or wash our hands thoroughly before and after attending to each customer.

 

Staff Wellbeing

We will check staff temperatures each morning before we open to the public to ensure all staff are well enough to work.

 

Protective Screening

We will have brand new custom-made Perspex screening in place. These will be in front of each counter for the extra protection of all customers and staff

 

Returns Policy

We completely understand it may take a little longer for you to be able to return items to us at this time.

We would kindly request that you contact us at info@eternitythejewellers.co.uk within 14 days of receipt to advise us on any pending return.

Take care from Greg, Michelle and all at Team Eternity

 

 

 

 

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